- NAGRADNI FOND
WhatsApp Business Solution
Engage with your customers on one of the most popular global communications channels. Starting a conversation with your customers on the channel they prefer could not be easier.
Making WhatsApp work for your business
Global Reach
WhatsApp currently has over 2.1 billion users worldwide. Extend and scale your business possibilities.
Customer Service
Reduce your costs by approx. 50% and engage with your customers on the channel their channel of choice.
Safe & Secure
Every WhatsApp message is sent securely with end-to-end encyrption, ensuring your data is handled securely.
Engage Customers
Customer engagement is critical: 61% of people would choose messaging a business over picking up the phone.
WhatsApp for Business: Reach your customers on their preferred communication channel
WhatsApp powers communication between businesses and customers globally. With the advanced features of the service, the implementation of versatile communication is easy at every stage of the customer journey. Sending automated messages, chatting, or 24-hour customer service is handled naturally within WhatsApp. In addition, the ability to use rich content in messages such as images, locations, QR codes, or share documents creates added value for your customers and business.
The advantages of WhatsApp
Today customers expect fast and individualized customer service. With WhatsApp Business from GMD Solutions, you can offer a higher quality of service with real-time problem solving and at the same time save costs and resources.
- Customer service personally & directly via Messenger
- Support of multimedia content
- Entry into conversational commerce
- InApp payment via link
- Higher quality of service
- Support customers via 1:1 chat & simultaneously
Easily onboard with the embedded signup process
Embedded signup is a way for Business Solutions Providers (BSPs) like GMD to let businesses register for the WhatsApp Business Platform directly from their website. This streamlined onboarding flow simplifies the process to:
- Reduce onboarding from days to minutes
- Allow BSPs to onboard more clients
WhatsApp Business can be used in a variety of ways
WhatsApp Business can be used in many industries and in a wide variety of applications.
- Easily send booking details, notifications and updates
- Customer service is easier within the preferred channel of your customers
- WhatsApp Business as an entry point for conversational messaging
Feature-rich and memorable conversations
Create engaging and real conversations with customers and provide them with meaningful interactions with your brand.
Conversations
You can have a real conversation with your customers on their preferred channel. The conversation can be initiated by the customer using various entry points (links, buttons, QR code) via emails, in apps, or via social media.
Chatbots
Our conversational platform offers easy-to-use and intuitive chatbots using Natural Language Processing and Artificial intelligence to power your conversations. Create your own rules, obtain the all-important opt-ins and engage your customers.
Rich Content
Rich content can be sent between you and your customer. Images, videos, and emojis can be used easily using a multimedia template and make messages even more attractive for your customers. It is also easy to personalize your content with stickers and branded content.
Simple API
With the WhatsApp Business API you can seamlessly integrate our messaging services into your existing systems.
Feature Rich
You can configure automated WhatsApp responses using a chatbot. Additional functionalities such as in-app payment or opt-in can also be easily integrated. Interactive buttons make it easy for customers.
Product Catalogue
Businesses using the WhatsApp Business API can showcase and share their products and services with customers for them to browse items and add to a cart without leaving the chat.
Bring your number
Already have a number? There is no need to change it as you can bring your own number to a new WhatsApp Business account, or port a number already in use with WhatsApp to GMD from your existing BSP.
Secure
Verifying your brand with WhatsApp allows your customers to be safe in the knowledge that your account is legitimate and adds trust between your brand and your customers.
GDPR Compliance and Security
When acting in accordance with GDPR, companies are able to win consumers’ trust, boost brand reputation and increase loyalty.
GDPR at GMD Solutions:
- Data anonymization and pseudonymization are always available to users, as well as information, data GMDs and separation systems.
- Messages are available for 90 days in GMD systems. After that, data is anonymized and available for statistics and big data purposes. We also process data safely throughout our operations.