- NAGRADNI FOND
Transportation and logistics
Transport and logistics companies can access a single, integrated platform to communicate with customers and employees throughout the journey.
Taking your communications to new heights
Your customers are everywhere. You need a communications platform that delivers a superior transportation and logistics customer experience, no matter where they are.
With GMD, you can deliver real-time notifications, one-time passwords, automated communications, and SMS to all of your customers—along with WhatsApp, Viber and email—all in one place.
Stay connected with your customers through mobile messaging for shipment-initiated notifications, status updates, delivery notifications and reminders. Add-ons are available and include delivery change of delivery location or time change of delivery location or time customs clearance and more.
Timely Notifications
Send reminders to customers when their package will be shipped and delivered, provide status updates, and confirmations upon delivery.
Internal Communication
Communicate within your organization and send messages to drivers, delivery personnel, and warehouse staff.
Omnichannel Engagement
Send messages using customers’ preferred channels, even having a conversation with them and giving them suggested options to customize their delivery.
Improve logistics from end to end
Logistics companies are working to reduce their carbon footprint in logistics by using SMS notifications.
Sending shipment and delivery notifications via SMS or other preferred channels such as WhatsApp or Viber is the fastest and most reliable way to reach the end customer and get them to receive and pick up the package. With faster pick-up times, including pick-up at service points and home delivery, the costs for logistics companies are reduced. In addition to reducing their carbon footprint overall, companies are also actively working to reduce their carbon footprint in logistics.
How is this applied when using GMD's services?
Large logistics companies handle both freight and customs clearance. In this context, it is imperative that customers receive delivery notifications and have the ability to change the date or time of delivery. In turn, this makes deliveries more efficient while reducing the number of delivery attempts, all contributing to reduced emissions.
Customers can now track their orders throughout the entire shipping process, from pickup to delivery. This helps them better plan their schedules and eliminates the need for customers to call or email the company with questions about their shipment.
The ability for customers to change a delivery date or time has also greatly improved efficiency, which allows to reduce emissions through fewer trips and fewer attempts at delivering packages.
Our Services
GMD has a variety of products and services that can help across the value chain in the logistics industry.
Automate the customer journey
Utilize customer data and automate engagement, omnichannel communications, and customer service to guide your customers through every step of their purchase journey.
Use cases for logistics
Our product offerings can simplify logistics and transport communications. Improve package delivery efficiency and customer satisfaction today.