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Retail and e-Commerce

Promote retail footfall with engaging communication campaigns. Flexible solutions for improved customer experience.

Lifelong customer relationships

Driving your bottom line

With our communications services, you can send offers, promotions, competitions, customer surveys, and much more easily and automatically via our messaging APIs and platforms.

  • Individual and automated customer surveys
  • Connection between stationary trade and online shop by linking
  • Sending vouchers, discounts and information
  • Use of chatbots
  • Order status & package tracking

Conversion starts with a conversation

Provide customers with a conversational experience that meets their entire customer journey. Everything is possible, from customer inquiries to orders confirmations and delivery updates.

Keep Customers Updated

Automate updates, surveys, and order status while driving customer engagement

Protect customer data

Confirm identity and utilize OTP's through to purchase

Improve customer interaction

Deliver personalized and streamlined support

Personalization

Collect information about customers, then use this information to create a personalized message flow or send offers. With better communications, you increase loyalty to your brand.

Loyalty

Rewards loyal customers directly on their phone or attract new customers with discounts. By sending offers to customers on their preferred channels, they're more likely to make a purchase.

Payments

Make payment options easy and accessible for customers to pay by using their mobile, ensuring immediate payment for you and simplicity for customers.

Use cases for retail & E-commerce

By connecting channels of communication, CPaaS allows businesses to automate and boost profitability by automating customer and retail business operations. Let's explore some use cases for CPaaS in the retail industry.